HR Operations is structured to deliver the following services - Employment Contract Production & Leavers; Payroll; Compensation & Benefits; Systems, Data & MI; Front Desk. Each process is co-coordinated by a process specialist. Key Tasks will include:
Workload Planning
• Ensure that accurate workload planning data is received from Business Partners, Centres of Expertise and Process Leads, enabling effective HR Operations work scheduling andresource planning to take place • Review progress/slippage against agreed timelines and deliverables and develop/recommend any remedial strategies necessary
Activity/Project Planning & Reporting
• Provide effective methodology, framework and data capture to ensure the robust scoping and progress reporting of HR Operations activities/projects
Project Management
• Undertake project management activities in relation to; large workload projects in HR Operations; critical areas of focus for HR Operations activities; implementation of process changes; represent HR Operations on other projects which impact the tower • Undertake Risk, Issue and project management activities on behalf of UK HR, as appropriate
Data Quality
• Operate a data quality function within HR Operations to drive completeness and accuracy of data held in core HR systems
Customer Relationship Management
• Work with the Service Delivery Manager to proactively resolve customer relationship issues and proactively promote effective relationships with all customer groups.
Who we're looking for
Experience/Skills Required
• Experience in providing detailed planning activities • Previous experience of managing business critical projects • Experience in providing a customer relationship management service • Proactive approach • Excellent stakeholder management and communications skills • Detail conscious, accurate, methodical and structured approach essential. • Ownership for resolving issues and meeting commitments/time priorities essential
About our client
Leading Business Services company
What's on offer
£250 per day
Michael Page Contact For further info, apply or phone on +44 (0)121 230 9420. Job Ref: 13221174 Your application will be sent to Carl Hinett.
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