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Job Vacancy Details

Resident Liaison Officer

Construction - Social Housing

Islington, Barnet, , West London and Surrey

Permanent ⁄ £25000 - £30000

Updated June 28, 2008

My client is currently in the process of recruiting a number of Resident Liaison Officer's at various levels. Responsibilities are;
• To maintain key strategic relationships to see the project through with regular meetings to clear resident issues as they arise and demonstrate the company's pro-active approach to resident involvement and ongoing consultation.
• Actively seek out and make contact with local facilities and amenities that may be affected by the work, providing contact details, an explanation of the works programme and how they or their customers may be affected.
• Meet with all residents affected by work and establish trusting relationships. Support and advise residents throughout the works, overseeing work with their concerns in mind and ultimately ensuring a high level of customer satisfaction with product and service.
• Work as a key member of the Project Team to secure the overall success of the project, by realising a programme of appointments, keeping good records and resolving disputes before they hamper progress

Who we're looking for
Amicable and trustworthy
Positive outlook and approach to work
'Firm but Fair' having a good sense of right and wrong
Ability to put someone at ease in their presence
Team player - sharing success and failure
Maintaining professional appearances at all times
Ability to work independently, on own initiative
Excellent communication - written/telephone
Good listener
Team player qualities
pro-active in problem solving
Good mediation skills and ability to remain neutral
Ability to recognise and keep a safe distance from personal problems and refer, if necessary
Have the ability to exercise discretion & maintain customer confidentiality
Be prepared to show up as championing the voice of the customer
Ability to lead by example