Information:

This job has been filled.

Job Vacancy Details

Contact Centre Manager

Education

Midlands

Temp ⁄ £150 per day - ongoing temporary assignment

Updated September 26, 2008

Your remit will be to head up a 40+ strong Customer Contact Centre for a leading Education Board. With over 13000 clients this integral team provide outstanding client servicing - your role will be to ensure maximum performance from both individuals and the team. Setting and monitoring KPI delivery, identification of training needs, coaching/guidance, up and down the line clear communication and contribution / implementation of the divisions strategy will be key accountabilities.

Who we're looking for
Proven success within the daily management of a Customer Service or Contact Centre where the emphasis has been high servicing performance - 100% resolution!

About our client
A leading Educational Board / awarding body based in the Midlands

What's on offer
£150 per day - ongoing temporary assignment

Michael Page Contact
For further info, apply or phone on +44 (0) 1932 264 000. Job Ref: 12951002
Your application will be sent to Harri Jones.