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Job Vacancy Details

Client Relations Manager

Luxury Department Store

London, England

Permanent

Updated July 18, 2008

This company is a place where anything is possible - everyday of the week. Their 3,500 employees go to incredible lengths to create the ultimate retail experience for their customers. Their skill and dedication makes the magic a daily reality.

This role will report directly to the Head of Retail Operations, and you will be responsible for taking their already excellent customer service to a whole new level. Within the role of Client Relations Manager, you will be based in their Knightsbridge store in London, England and will work closely with the Senior Management team within the store to support the development of skills and behaviours of the sales teams with the aim of encouraging greater loyalty from their customers.

The Client Relations Manager will be responsible for driving a clientelling service proposition within the retail teams and maintaining momentum in continued development of clientelling behaviours. You will be also accountable for setting and driving systems compliance after launch, and reporting on compliance levels achieved against company targets.

Who we're looking for
• A current experienced Retail Manager, preferably with experience in the US market within Clientelling
• Exposure to the Luxury Retail Sector
• Have the passion and understanding for delivering outstanding customer service and driving future sales.
• Have confidence, assertiveness, and the ability to sell new ideas and processes to senior level managers
• Highly organised with strong commercial acumen

About our client
Harrods is one of the best know Luxury Department store names in the World, with a reputation for the highest levels of service and product.

What's on offer
£Very Competitive + excellent benefits + potential sponsorship/relocation package (assessed on individual needs)

Michael Page Contact
For further info, apply or phone on 020-7269 2503. Job Ref: 12960743
Your application will be sent to Sophie Randolph.