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Job Vacancy Details

Telemarketing Program Manager

Financial Services

South East / International

Permanent ⁄ £45000

Updated June 5, 2008

• Support the organisational goals and strategic direction and support the Telemarketing strategy by managing campaign performance to profitably including brand loyalty, customer satisfaction and earnings per customer contact. Utilise best-practice telemarketing methods and industry standards in pursuit of marketing objectives and compliance with relevant industries guidelines and regulations.
• Implement our clients strategy through all telephony channels, as directed, including Inbound customer calls toour client and their clients Customer Service teams though effective management of client relationship at their call centres and their external Telephony vendors. To coordinate and drive campaign performance and execution at each external vendor and to constantly look for and implement opportunities to drive campaign performance i.e. Sales
• Evaluation and ongoing monitoring and management of external client based call operations
• Liaison with key suppliers (including any in-house suppliers) who enhance our clients telemarketing effectiveness
• Regular travel between sites in the UK and international locations.

Who we're looking for
• Strong knowledge in telemarketing or call centre operations
• Client facing or vendor facing experience
• Proven Excel PowerPoint and Word skills
• Proven telemarketing campaign planning skills
• Telemarketing campaign and data analysis skills to drive performance change
• Specialisation in at least one of the following - OBTM, Inbound, VRU (IVR) marketing
• Working knowledge of call centre technologies desirable
• Call centre training experience desirable
• Exposure to more than one telemarketing channel desirable

About our client
Our client are a global leader in helping brands to build revenue and loyalty from their customer base.Their marketing skills, innovative product set and full service capability means they are able to provide full turnkey solutions to all their partners. With 3500 employees our client are helping brands build a more profitable relationship with close to 80 million customers worldwide. This huge depth of experience has allowed them to build an extraordinary fund of marketing knowledge and enables them to continue to develop new products and services that are perfectly suited to changing customer needs and channel usage. From their roots in offering packaged products for retail bank accounts, through to their latest standalone product offerings, they are able to offer expertise that builds genuine value.

What's on offer
Basic Salary c£45,000 + Car allowance £5,000 + Bonus + Benefits

Michael Page Contact
For further info, apply or phone on 01932 264 000. Job Ref: 12978897
Your application will be sent to Oliver Smith.