Information:

This job has been filled.

Job Vacancy Details

Quality & Performance Manager

Housing Association

London

Permanent ⁄ £50000

Updated July 15, 2008

As the Quality & Performance Manager within this Housing Association, your key responsibilities will include:
- initiating, encouraging and driving improvements in the quality and performance of the service,
- coordinating the preparation of high quality service improvements plans, which are aligned with the achievements of corporate objectives,
- delivering a programme of best value reviews, which drive up standards of service delivery and meet the requirements of the Housing Corporation/ the Audit Commission,
- leading the development and implementation of a range of quality management systems, including compliance testing and auditing,
- monitoring the Group's compliance with the Housing Corporation's regulatory code, including the Audit Commission's Key Lines of Enquiry (KLOEs), and ensure that action is taken to address any areas of weakness.

Who we're looking for
As the right candidate you will possess the following:
- at least 3 years experience of a customer focused organisation, including work with senior managers,
- a passion for customer service,
- a strong focus upon performance,
- strategic awareness and planning,
- ability to relate best practice to the work of the Group.

About our client
Our client is a forward thinking organisation.

What's on offer
£50,000 plus bonus and benefits.

Michael Page Contact
For further info, apply or phone on 020-7269 2484. Job Ref: 12984322
Your application will be sent to Nilesh Lad.