Information:

This job has been filled.

Job Vacancy Details

Colgate mini site

Consumer Insight & Affairs Manager

FMCG - Health & Beauty

Guildford, Surrey

Permanent

Updated August 10, 2008

Acting as the Consumer champion within the UK business, you will be the voice of the consumer both internally and externally liaising daily with the consumer contact centre and reporting your findings back to the business. As the expert for everything Colgate-Palmolive you will need to be experienced in dealing with consumer comments and complaints, understand how contact centres work and be confident influencing the business to make changes that positively impact their consumers. With experience of either consumer affairs, a legal background or contact centre management you will bring passion for consumers plus a real determination to make a difference to a key gateway into and out of the UK business.

Who we're looking for
To succeed in this role, you will ideally possess the following skills and attributes:

• Experience in Consumer Affairs, Legal or Contact Centre Management
• Consumer focussed with a creative mind
• Good project management & influencing skills
• Good interpersonal & communication skills
• The ability to work autonomously and at a cross functional level
• An assertive & can do attitude

About our client
Colgate-Palmolive (UK) Ltd is a marketing-led organisation at the heart of the Colgate-Palmolive Company. Our key global brands include Colgate and Palmolive, with the former accounting for over 45% of the UK's toothpaste market. Category excellence and continuous personal development are two of our fundamental principles and as a result our people enjoy long and rewarding careers in the UK and our international businesses.

What's on offer
Highly competitive package

Michael Page Contact
For further info, apply or phone on +44 (0) 1932 264 000. Job Ref: 12988944
Your application will be sent to Simon Slevin.