Job Vacancy Details
Technical Operations Consultant
Outsourcing Services
Hemel Hempstead
Permanent ⁄ £20000 - £30000
Updated August 26, 2008
As the Technical Operations Consultant, you will be providing Outsourcing Services to achieve the organisations objectives and continuously improve its performance. Some on site consultancy maybe required and involvement in project work within the department.
Main areas of activity:
•Concepts of Payroll Practices - UK and Eire Payroll legislation. Statutory requirements around taxation and NI.
• Analysis and diagnosis of problems - product knowledge. Environment knowledge. Problem solving skills.
• Client Liaison - customer facing skills.
• Supervisory and Team working - leadership.
• System Implementations and Change Management - understanding of analysis techniques and implementation of project life cycle.
• On-going development of professional competencies - statutory knowledge. Creativity.
• Support to internal departments - product knowledge. Client knowledge.
• Maintain work recording system - knowledge of time recording and call logging systems.
• Understanding Business Environment - client knowledge. Understanding of data centre set up. Testing skills.
• Resource Management - leadership. People skills.
• Revenue Maximisation - understands client revenue streams.
• Recommends Process Improvements - business standards and change management processes.
• Client Training and Documentation - training and Presentation skills.
• Project Management - project management methodologies, practices and tools.
Who we're looking for
Technical Operations Consultant:
• A track record in help desk duties and customer management.
• Proven problem solving skills.
• A professional qualification in IT and / or Payroll would be desirable.
About our client
Our client runs both national and local services supporting the collection, validation and dissemination of health information across the NHS and wider healthcare community. These services rely on the provision of high quality data from healthcare organisations, both NHS and private, relating to the care provided to patients. There is increasing demand for secure access to this healthcare information from a wide-range of stakeholders across the health service. The client plays a key role in understanding and enabling these information requirements, and the business drivers they support, through developing and running innovative information-based systems and services.
They currently employ over 6,000 staff and operates in 46 countries across 5 continents.
What's on offer
£20,000-£30,000
Michael Page Contact
For further info, apply or phone on +44 (0) 20 7269 6248.
Job Ref: 12990757
Your application will be sent to Sam Burman.
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