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Job Vacancy Details

Head of Market Planning

Energy

Staines, Middlesex

Permanent ⁄ £70000 - £100000

Updated September 30, 2008

Lead the process to set and evaluate customer experience and exemplary service
Explore the channels, propositions and processes utilised to deliver superior customer experience and own the strategic plan for developments in each area.
Lead strategy and drive implementation of the medium term plan for development of treatments in new channels and new processes
Oversee post-introduction development of new treatments and ongoing practical customer management plans
Thorough understanding of customer value financials and insightful data analysis applied in practice to optimise retention, acquisition and increased value
Author an effective measurement & evaluation suite to improve and innovate above.
Encourage the design of customer-relevant propositions. Champion the development of product propositions and their communication to meet consumer needs
Champion the development of acquisition targeting through new and existing channels to grow the customer base at a pace defined by the business objectives
Determine the acquisition plan -the prioritised mix of channels and the focus for product propositions, consumer value propositions and communications that will achieve sales targets at acceptable quality levels
Develop individuals in team, coach and draw out excellence
Through collaboration, develop others whom you work with, within the business unit and across the organisation

Who we're looking for
You must offer a wide range of marketing experience including service marketing, retention knowledge, acquisition &/or sales background. The successful incumbent will be numerate, preferably with some financial experience.

Imperative is experience within a number of large blue-chip corporate and/or FTSE 100 businesses with an understanding of exceptional performance coupled with the drive and motivation to lead people into a 'new' world.

Finally, you will have proven CRM Management experience with knowledge of contact centre, print centre, on-line functionality and other operations.

About our client
Our client is a leading household name.

What's on offer
Salary + Benefits

Michael Page Contact
For further info, apply or phone on +44 (0) 1932 264 000. Job Ref: 12999310
Your application will be sent to Paul Mason.