Job Vacancy Details
Customer Retention Manager
Business to Business
Surrey
Permanent ⁄ £45000 - £70000
Updated November 5, 2008
A challenging and diverse position reporting directly to the EMEA Business Development Director where day to day responsibilities will include;
• Creating a programme to collect customer feedback.
• Establish an objective, measurable and actionable program to document customer feedback.
• Establish a network of customer retention contact points within each business Unit across EMEA.
• Owning customer attribution improvement metrics - report progress of each BU improvement to both BU head and EMEA HQ.
• Reporting results
• Drive best practice to ensure latest learning in programme effectiveness is absorbed quickly
Who we're looking for
Ideally you will have a background working for a large global business. You will have a passion to implement change and enjoy working both strategically and in a hands on capacity. You will be an excellent people person with strong negotiating skills.
About our client
A global corporation operating across 180 different countries. With a B2B focus this company also has some B2C efforts. A leading provider of fire and security solutions.
What's on offer
plus benefits
Michael Page Contact
For further info, apply or phone on +44 (0) 1932 264 000.
Job Ref: 13000780
Your application will be sent to Liz Campbell.
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