Information:
Job Vacancy Details
Consumer Relations Representative
FMCG
Central London
Permanent ⁄ £18000 - £25000
Updated September 22, 2008
The Consumer Relations Representative will have responsibility for the handling and response of all consumer contacts for my client based in the central London office. Key areas include:
• ensuring that every contact is dealt with in a highly professional and timely manner in line with the clients' premium beauty' company ethos
• elevation of any serious consumer complaints quickly so they can be handled swiftly.
• monitoring of consumer contacts and reporting on trends.
• interacting with R&D with queries.
• development of strong product range understanding to answer enquiry's knowledgably.
• encouraging consumers to try additional products in the portfolio.
• leaving consumers with the feeling that they have experienced a premium consumer service.
Who we're looking for
The Consumer Relations Representative will have
• A proven track record in Consumer Services.
• Experience in understanding and managing internal and external stakeholders.
• Strong level of English both written and verbal.
• Experience of working with premium brands and CRM programs would be an advantage.
About our client
As a company, my client is in the business of transforming women's lives through beauty. They do this by providing superior quality premium skin care and hair care products.
The company takes pride in standing behind its core principles:
Culture
People
Brands
Product
What's on offer
£25,000 with excellent benefits
Michael Page Contact
For further info, apply or phone on +44 (0) 20 7269 2510.
Job Ref: 13007003
Your application will be sent to Sham Patel.
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