Information:

This job has been filled.

Job Vacancy Details

Customer Experience Manager

Utilities

London

Permanent ⁄ £40000 - £50000

Updated October 15, 2008

This role includes the following:
Customer Experience<BR>1) Identify changes in policy and practice.
2) Develop and deliver analysis of customer experience e.g. customer touch-point maps. Interpret primary market research results and identify and prioritise opportunities for improvement.
3) Develop project-based customer experience improvements.
Create and own the appropriate project documentation (e.g. business cases and project
mandates) to initiate improvement projects.
4) Play a leading role in the delivery of customer experience improvements, normally taking the position of "business workstream leader" within the project structure
5) Define the extent to which customer service capabilities feature.

Payment Products
6) Manage the marketing mix for of payment products including mbill, direct debit, CHPS and BACS.
a) Ensure that the appropriate policies are in place to facilitate the provision of these products
b) Work with operational reporting to deliver reports on payment channel penetration across our customer base.
c) Develop and deliver new payment solutions the reduce working capital costs and bad debt.
a) Ensure that the appropriate policies are in place to facilitate the provision of these products
b) Work with operational reporting to deliver rep

Who we're looking for
The ideal candidate will be an experienced B2B marketer who has worked on projects related to the customer journey. This candidate will be enjoy working in a busy and pro-active environment

About our client
A Leading Utilities Company

What's on offer
Excellent Package +Benefits

Michael Page Contact
For further info, apply or phone on +44 (0) 20 7831 2000. Job Ref: 13008366
Your application will be sent to Jamie Miller.