Our Values
While we've outlined our history, business and strategy elsewhere on the site, what's most important of all, as you will hear from our video clips, are the people who make Twinings what it is. The people who turn our mission into reality.
Our goal, as an employer, is to give everybody who works here the opportunity to make a tangible contribution to our success. Achieving that means building a culture that harnesses each individual's potential - and allows them to express their own ideas within a collaborative and innovative environment.
Our values define the behaviours that will add value to our business. We firmly believe that by embracing these values and using them to drive the way we work and deal with others, we'll achieve extraordinary results - and enjoy doing it.
Our Values - Achieve extraordinary results
Freedom to act and scope for growth
- Take responsibility for their own development as well as others.
- Take risks with people, placing people in challenging roles and supporting them to succeed.
- Encourage individuals to seize accountability, and take the initiative.
- Are open, provide accurate, straightforward and timely feedback.
Aim high - Make things happen and take responsibility
- Set and achieve inspirational goals.
- Create a sense of urgency.
- Continually seek to make a difference.
- Seize the initiative and take ownership.
Create new ways
- Create and seize opportunities to increase differentiation in our products and brands.
- Find creative ways around roadblocks and demonstrate resilience.
- Take calculated risks, support others to do so.
- Thrive in a changing, often ambiguous environment.
- Challenge the status quo, generate an atmosphere of innovation and creativity.
Look outside for inspiration and knowledge
- Continually seek more insight into customers, consumers and markets.
- Are curious about success in other categories and sectors.
Collaborate - Do it together
- Work across boundaries with a constantly widening range of people - building trust and respectful relationships.
- Show a healthy disrespect for formal hierarchy or structure.
- Share information and contacts freely, work hard to create an environment where people work together.
- See strength in diversity of opinion and ways of working.
