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About us

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department it administers the State Pension and a range of working age, disability and ill health benefits to around 22 million claimants and customers, making 730 million payments a year totalling £180 billion.

The Department has risen to unprecedented challenges during the recent pandemic, earning widespread praise for its response to increased demand for immediate support across the whole of the country, successfully coping with huge rises in the level of claims and public need.  

We are engaged in delivering a once in a generation programme of welfare reform to:

  • Tackle poverty and welfare dependency through a simplified welfare system that encourages people to find work, rewards responsible behaviour and protects the most vulnerable

  • Promote high levels of employment by helping people who are out of work, including people in disadvantaged groups move into work

  • Help people meet the challenges of an ageing society and maintain standards of living in retirement

  • Provide opportunity, choice and independence to help disabled people to take an equal role in society

Candidate information

Download our Candidate pack G6 or Candidate pack G7. For our DWP People and Capability Group Organisation Chart, click the button below.

Click here

Our priorities

  • Run an effective welfare system that enables people to achieve financial independence by providing assistance and guidance into employment.

  • Deliver efficiency, transform the way we deliver our services to improve quality and reduce costs.

  • Create a fair and affordable welfare system which improves the life chances of children; 

  • Provide opportunity, choice and independence to help disabled people to take an equal role in society

  • Deliver outstanding services to our customers

  • Increase saving for, and financial security in, later life

Diversity and Inclusion at DWP

Everyone in our workforce is unique and brings their own individual perspectives. We represent different age groups, socio-economic backgrounds, faiths and beliefs. To gain the benefits of this diversity we must embed an inclusive culture where everyone feels comfortable voicing their own opinions and ideas.

DWP is committed to providing services which embrace diversity and which promote equality of opportunity. As an employer we are also committed to equality and valuing diversity within our workforce.

Our goal is to ensure that these commitments, reinforced by our Values, are embedded in our day to day working practices with all our customers, colleagues and partners.

Our HR policies are fully inclusive of all staff regardless of age, working-pattern, disability or long term health conditions, sex, sexual orientation, pregnancy and maternity, race, ethnicity, nationality, religion or belief, gender identity expression or reassignment, relationship status, marital status (including equal/same sex marriage) and civil partnership, caring responsibilities, trade union activity or political beliefs – or any other grounds.

Every person working for the Department has a personal responsibility for implementing and promoting these commitments in their day-to-day dealings with customers, with each other and with employers and partners.