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Everybody knows WHSmith. We’re one of the UK’s oldest retailers (established in 1792), and you more than likely grew up with a High Street store nearby. What you may not know is that we’re constantly innovating and expanding on an incredible global scale.
Today, you’ll find us in many travel locations including railway and bus stations, airports and hospitals to name but a few, as well as locations worldwide. We serve hundreds of millions of customers every year and 59% of the UK population visit a WHSmith store each year. Our secret is simple – a progressive attitude.
We’ll give you the freedom and responsibility to make decisions that drive our business. Deliver results and your career can grow very quickly.
Join us, and you’ll have support and an amazing team behind you. In fact, in a survey of the UK’s ten friendliest companies, WHSmith came second. Our various training programmes help our people learn and develop more quickly.
We want to build on our position as Britain’s most popular bookseller, stationer and newsagent. To achieve that, we need a rock-solid plan. Our strategies for the two main parts of our business – High Street and Travel - are different, but both depend on the WHSmith brand. Travel and High Street are run by separate management teams reflecting the different customers, strategies, operating models and cost structures.
Our goal is to be the leading retailer in convenience, books and news for the world’s travelling customer.
Our goal is to be Britain’s most popular high street stationer, bookseller and newsagent.
By working to these two key aims, we plan to improve profitability and cash flow, delivering sustainable returns to shareholders.
Learning & Development
At WHSmith, there are no limits to where your talent and drive can take you. Our Learning & Development (L&D) team has designed a number of learning solutions to help our people reach their potential, regardless of what role or area of the business they work in. With this approach, we can often promote from within. The proof? A 90% internal succession rate. We review L&D programmes annually and we’re always making improvements.
We strive to be outward-facing and customer-focused: an organisation that keeps its promises. Living our Four Key Values is an important part of achieving this aim:
Keep the customer at the heart of all that we do
Value our People
Our people are respected and valued in an honest, open environment
Drive for Results
Tenacity for ambitious and competitive results – delivered with pace
Take personal responsibility and deliver what we say we will