1st line support

Didcot Temporary £100 - £110 per day
  • IT 1st line support
  • great step into IT

About Our Client

Our Client are a leading not for profit business who operate nationwide who support the Education sector.

Job Description

The Support Desk Analyst will:

  • Provide coordinated support in a technical and administrative areas within the OneDesk team to ensure the delivery of efficient internal services.
  • To support onedesk colleagues in the diagnosis and resolution of first line IT incidents and service requests logged through the shared service desk for our staff, customers and visitors.
  • Learn the role of a first-class IT Engineer through training, documentation review and hands on development.
  • Develop good analytical skills to assess performance, identify requirements and provide possible solutions to on-going issues or staff or customer needs.
  • Develop an understanding of excellent customer service, putting our staff, customers and visitors at the heart of all you do.
  • Provision of face-to-face, email, and telephone support, using remote support tools where required.
  • Escalating issues to other members of the team, and other teams, as necessary within agreed SLA targets
  • Maintenance of IT user accounts according to appropriate access control and account management policy.
  • Provision of technical support for IT systems and infrastructure to agreed SLA targets.
  • To participate in the provision of support and maintenance for audio visual systems to agreed SLA targets.
  • Installation and configuration software and hardware in compliance with defined technical standards.
  • Implementation of IT, audio visual and telephony moves and changes.
  • Helping maintain an inventory of all IT equipment in use and an accompanying register of computer users together with items of IT equipment 'owned' by them.
  • Contributing to an IT technical knowledge base.
  • Accepting deliveries and helping to manage stock levels.

The Successful Applicant

The Support Desk Analyst:

  • Can demonstrate good understanding of computing concepts and has had working exposure to Windows and Mac OS, M365
  • Knowledge of IT Networking concepts
  • Have experience of working in a customer-facing environment.
  • Have experience of working with a range of technologies, either within a corporate environment or at home.
  • Some understanding of IT Security and Networking
  • Knowledge of the Microsoft Office suite
  • General technical aptitude with an interest in technology and engineering
  • Be based near Harwell, Didcot

What's on Offer

The Support Desk Analyst based near Harwell, Didcot is offering:

3 month assignment

Day rate between £100 - £120

Fantastic team culture and great business.

Working hours are Monday to Friday 40 hours per week.

Equipment provided.

Contact
Aishah Chaudry
Quote job ref
JN-072021-2937078
Phone number
+44 207 269 2112

Job summary

Sector
Subsector
Location
Contract type
Consultant name
Aishah Chaudry
Consultant phone
+44 207 269 2112
Job reference
JN-072021-2937078