24/7 Helpdesk Agent (1st Line), Kent- Leading Fintech

Kent Permanent
  • Global fintech within payment services who are expanding rapidly
  • Forward thinking company, great experience

About Our Client

The Customer Support team consists of a bustling merchant help desk providing the link between their client base and other internal teams and is the first point of contact for their customers. This will also be based on a shift rota which is as follows:

In this role, you will operate on a 45 hour per week contract. The shifts will be solely overnight on a rotational basis from 20:00 - 08:00.

The shifts patterns will be 20:00 - 04:00, 00:00 - 08:00. These may be subject to change.

Job Description

24/7 Helpdesk Agent (1st Line), Kent will be responsible for:

  • You will be the first point of contact for all customers for product/solution support
  • You will use a support database to log up cases and queries
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • You will resolve customer queries on products/solutions whenever possible and refer to other teams as required
  • You will have the ability to work logically, being accurate and thorough, whilst paying attention to detail
  • You will be able to multi-task, particularly under pressure and to deadlines, and within SLA

The Successful Applicant

24/7 Helpdesk Agent (1st Line), Kent will ideally have:

  • GCSE level qualification passes to include English and Mathematics or equivalent
  • Proficiency in MS Word and MS Excel
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues (Desirable)
  • Knowledge of the card payment industry and service provision (Desirable)
  • Experience of dealing with all levels of personnel internal and external (Desirable)

What's on Offer

24/7 Helpdesk Agent (1st Line), Kent will receive:

  • Heath insurance
  • Income protection
  • Life Insurance
  • Cycle to work scheme
  • Pension contribution
Contact
Rianna Drake
Quote job ref
JN-112021-4538408
Phone number
+44 207 645 1433

Job summary

Sector
Subsector
Location
Contract type
Consultant name
Rianna Drake
Consultant phone
+44 207 645 1433
Job reference
JN-112021-4538408