2nd Line IT Site Support Engineer

Birmingham Permanent £28,000 - £32,000
  • Working for a global law firm as part of their rapidly expanding IT function.
  • Windows Server | Active Directory | Office365 | SCCM | Windows 10 | DNS | DHCP

About Our Client

  • Michael Page are proud to be partnered with an international law firm, that have grown into a true sector leader in their area.
  • The organisation has a prestigious and well-respected brand, and a lucrative client base, both domestically in the UK, and globally.
  • With a fantastic office in the heart of central Birmingham, you'll join a business with a unique team-based, meritocratic culture, where you can thrive and build a genuine career within the Technology space, working for a business that is known for investing significantly in their in-house IT environment.

Job Description

  • As the 2nd Line IT Site Support Engineer, you will work as part of team providing expert end-user IT support, on a wide range of technologies, both remotely, and also within a hands-on capacity at the Birmingham HQ, as well as a satellite site in Oxfordshire.
  • Your role will be technical, so you will troubleshoot issues, and deliver solutions, but also escalate through to the in-house 3rd Line function, which you will work closely with, where necessary.
  • The technology environment is cutting-edge, and constantly evolving as the business really values IT in helping maintain it's position as a sector leader. As a result, you'll be working with the latest versions of Windows Server, Windows 10 applications, SCCM, Office365, and a range of bespoke applications, all within a modern ITIL environment, as well as being part of an ongoing cloud strategy via Azure.
  • You will have the chance to get involved in regular hands-on work, whether that's building laptops for new starters, or covering areas such as on-site network cabling. This isn't a role where you'll be glued to the phone on a Service Desk, and you'll get the chance to regularly interact in-person with end-users.
  • Progression is superb, as the company's entire IT function is in-house, so you'll get the chance to work closely with 3rd Line Engineers, with the opportunity to be fast-tracked into the Infrastructure space.
  • Due to the on-site aspect of the role, we are looking for candidates that are locally-based, and able to commute regularly into the central Birmingham office, and travel to the company's Oxfordshire site when required.

The Successful Applicant

Alongside exceptional communication skills to provide support to high-level professionals within a global Law firm, the successful candidate for the 2nd Line IT Site Support Engineer position, will have strong experience in the below areas.


  • Windows Server 2016, 2019 (basic administration)
  • Windows 10
  • Active Directory
  • Office365
  • Exchange


  • ITIL experience
  • IP Telephony Phone Administration
  • iManage

What's on Offer

  • Starting Salary of £28,000 - £32,000
  • 26 Days Annual Leave
  • Private Pension
  • Private Medical
  • Sponsorship for professional accreditations
  • + More.
Palminder Johal
Quote job ref
Phone number
+44 121 230 9416

Job summary

Contract type
Consultant name
Palminder Johal
Consultant phone
+44 121 230 9416
Job reference