2nd Line IT Support Engineer - Technology Sector

Milton Keynes Permanent £30,000 - £32,000 per year
  • Opportunity to work at a leading IT solutions company in the UK
  • Paying up to £32,000 5 days on-site IT support role based in Milton Keynes

About Our Client

Our client is seeking a 2nd Line IT Support Engineer - Technology Sector, to support their business through significant. growth.

In addition to protecting the business data and networks, our client provides end-to-end cyber solutions that will prevent phishing attacks, data breaches, and cyber criminals from breaking into the network. Disaster recovery and backup can restore data in the event of a catastrophe.

Job Description

As the 2nd Line IT Support Engineer - Technology Sector, you will be responsible for ensuring the smooth running of our internal infrastructure and remote systems ensuring we get maximum benefits from them.

Activities may include:

  • Managing client expectations through clear and regular communications, and escalating any concerns
  • Reactive support for hardware (desktops, Laptops, Servers, Storage, Network)
  • Reactive support for Software/Applications (Office, Teams, Azure, Office 365, Hypervisors, SharePoint, Yealink)
  • Management of business applications such as Connectwise Manage, ITGlue and Parallels
  • Taking end to end ownership of incident progression and resolution;
  • To action Installs, Moves, Additions, and Changes (IMAC's) including:
    • Building/imaging new/replacement machines
    • Creation/removal of user accounts
    • Deploy software to client machines.
    • Manual Patching of Servers & switches
    • Manual Patching of business applications

The Successful Applicant

The successful 2nd Line IT Support Engineer - Technology Sector will have:

  • Experience of working in a customer focused environment.
  • Be familiar with working to SLA's to meet both customer and contract requirements
  • A good level of knowledge and application in MS Windows Desktop Platforms and MS Office Products including Teams
  • Intermediate working knowledge and application in Active Directory
  • A basic level understanding and application in Mobile Devices

What's on Offer

Our client is offering up to £32,000 depending on the experience and benefits that include:

  • Job Type: Permanent (5 days On-site in Milton Keynes)
  • Legal & General Pension
  • Group Life Insurance
  • On-site Gym
  • Ride-to-work Scheme
  • Birthday Leave
  • Buying Annual Leave Scheme
  • Equipment Purchase Scheme
Inci Gizem Yilmaz
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Job summary

Job function
IT Support
Technology & Telecoms
Milton Keynes
Contract type
Consultant name
Inci Gizem Yilmaz
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