2nd Line Support Analyst (IT Service Desk)

Manchester Permanent £25,000 - £27,000
  • 2nd Line Support Analyst (IT Service Desk) - Manchester/Hybrid - £27,000
  • Support 2nd Line requests and be a point of escalation for the 1st line team.

About Our Client

Michael Page Technology have partnered with a UK wide professional services business, who are looking to hire a 2nd Line Support Analyst to be based in Manchester while covering northern office locations.

Job Description

What you'll be doing:

As a 2nd Line Support Analyst, you will be working for a leading professional services business supporting a variety of users. You will be expected to have previous experience in a service desk environment covering 2nd line support, allowing you to resolve the majority of incidents and requests that are raised to the Service Desk and act as a point of escalation for the 1st Line Team.


  • Technical escalation point
  • Desk side and remote support
  • Identify trends and potential problems and respond proactively
  • Support and mentor 1st line analysts and apprentices
  • Provide support at other Gateley sites where required
  • Provide out of hours on-call support for the business
  • Provide excellent customer service
  • Comply with the company's policies and procedures
  • Use, maintain and create knowledge documents in the Service Management platform

The Successful Applicant

Technical Competencies:

In order to carry out this role, an established understanding and ability to undertake administration and troubleshooting in the following areas will be required:

  • Microsoft Windows & Windows Server environments
  • Microsoft Active Directory
  • Microsoft O365
  • Networking, TCP/IP, DNS, DHCP, VPN
  • Mobile Device Management tools
  • Mobile device configuration
  • Workstation/Laptop hardware
  • Telephony
  • Email Security (Mimecast)
  • Printers/Copiers
  • Data Rooms
  • Understanding of security threats within IT

What's on Offer


£27,000 per annum

Hybrid Working:

2/3 days a week from home

Callum Runnegar-Mundy
Quote job ref
Phone number
+44 161 829 0486

Job summary

IT Support
Technology & Telecoms
Contract type
Consultant name
Callum Runnegar-Mundy
Consultant phone
+44 161 829 0486
Job reference