3rd Line Engineer

Birmingham Temporary
  • A great chance to enhance their skillset
  • work on cutting edge technologies

About Our Client

A large reputable hospitality company with a global coverage

Job Description

  • Supporting, maintaining and exploiting the software platform, ensuring that necessary bug fixes, enhancements, upgrades and infrastructure are fit for purpose and able to meet business requirements and for applications to be efficient and effective
  • Managing the configuration of the applications, with a detailed understanding of how the configurations support the business processes
  • Owning the resolution of technical issues and problems, through focused, effective problem management, and by delivering preventative support initiatives
  • Developing knowledge of the systems and technologies deployed within the business and embedding that knowledge in Service Now to assist our 1st Line support teams. Performing and documenting routine system configuration tasks to maintain service, including Access Controls, Systems Maintenance plans and all other associated IT system administration
  • Engaging effectively with Vendors and internal teams to ensure that technical requirements are captured and delivered in the most efficient way, and are aligned to project plans
  • Owning and tracking the delivery of software updates, patches, and service improvements, liaising with the Release and Change Manager as required
  • Provide 3rd Line Support to the Service Management team during major incidents and providing advice and technical expertise to new initiatives and authorised projects

The Successful Applicant

  • 1st to 3rd line Support Role Experience
  • Supply chain and workforce management applications and prevailing technologies including some of the following:
    • Blueyonder Enterprise Store Operations (ESO)
    • Blueyonder Workforce Management for Retail (WFM)
    • Business Intelligence and Reporting suites
    • Database Management
    • Stock Management
    • Workforce Management
  • Demonstrable problem-solving and analytical skills
  • Experience resolving technical problems and communicating with business users
  • Approachable style with a passion for continuously improving system
  • ITIL Foundation V3

What's on Offer

  • A Long Term Contract
  • A opportunity to influence a large project
  • A competitive Salary
  • A great working environment
Anthony Francis
Quote job ref
Phone number
+44 121 634 6961

Job summary

Contract type
Consultant name
Anthony Francis
Consultant phone
+44 121 634 6961
Job reference