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3rd Line Infrastructure Team Leader

Solihull
Permanent
£35,000 - £45,000
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Bullet points

  • 3rd Line Team Leader - Windows 10, AD/GP, VMWare, Windows Server

  • A rapidly expanding tech lead organization, with lots of career progression

About Our Client

  • A leading MSP currently in the process of significant commercial growth based out of Solihull.
  • A wide reaching infrastructure with clients all over the UK.
  • A diverse and highly recognisable client base.
  • The business will offer excellent career progression opportunities.
  • You will have the opportunity to work with a large, varied portfolio of clients.

Job Description

Some of the Key responsibilities for this 3rd Line Infrastructure Team Leader Role include:

  • Acting as a key point of contact for the Business, you will have a high level of interaction with clients, resolving senior level technical issues and providing a high level of customer satisfaction across a broad portfolio of clients.
  • Providing in depth technical support covering areas such as Windows 10, Office 365, Active Directory, Basic Server administration with VMWare and Windows Server, and some Network troubleshooting.
  • Managing the wider support desk, ideally to an ITIL standard.
  • Acting as an escalation point for the wider IT Support team.
  • In addition to this, you will be in charge of mentoring, managing and developing the IT Support function, supporting more junior members and helping with training and development.
  • Experience in Process Management and ensuring regular contact with key clients.

The Successful Applicant

The successful 3rd Line Infrastructure Team Leader should have experience with:

  • Working with a broad portfolio of clients providing a high standard of 3rd line technical support while maintaining Customer Satisfaction.
  • Helping to mentor, manage, and develop an IT Support team, ideally to an ITIL standard.
  • Acting as an escalation point for more junior IT Support staff.
  • Desktop Support of Windows Machines, including Windows 10
  • Office 365.
  • Active Directory including Group Policy.
  • Windows Server Troubleshooting - across multiple versions, up to 2019.
  • Virtualisation, ideally with VMWare and Hyper-V.
  • Basic telephony and networking exposure.

What's on Offer

The successful candidate will be rewarded with:

  • A starting salary in the region of £40,000.
  • 25 days holiday.
  • Private Pension.
  • Flexible Working.
  • + other corporate benefits.
Contact:
Dan Stevenson
Quote job ref: JN-122020-1730851
+44 121 230 9451
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3rd Line Infrastructure Team Leader

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Job summary

Job function:Technology
Subsector:IT Support
Industry:Technology & Telecoms
Location:Solihull
Contract type:Permanent
Salary:£35,000 - £45,000
Consultant name:Dan Stevenson
Consultant phone:+44 121 230 9451
Job reference:JN-122020-1730851

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