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- Competitive salary
- Working for an Industry leading private hire Company
About Our Client
Our client is a dynamic, technology led business that continues to drive high levels of growth & innovation within a customer centric, service led business environment. The organisation has exciting future plans to continue this expansion and grow market share.
Job Description
- Directly responsible for the daily account management of the customer
- Ensure high levels of account retention as well as developing new revenue streams
- Manage accurate invoicing and effective query resolution
- Operate and manage contract terms in an accurate and complaint way, retaining signed electronic copies
- Assist the commercial team with client with contract renewals, bids & tenders as well as suggesting innovative ways to retain and win business
- Open new accounts, following credit checking and onboarding procedures
- Identify, allocate and prioritise VIP customers and own the process to ensure optimum service level
- Handle financial transactions
- Process customer feedback efficiently and professionally resolving any issues and escalate as necessary in line with issue resolution process
- Operate with a continuous improvement mentality to constantly review and improve service provision
- Focus on a sales through service mode of working
- Work collaboratively with colleagues to suggest ideas and campaigns to increase customer revenues and develop new customers.
The Successful Applicant
- Demonstrate a strong track record in high quality customer service delivery
- Proven experience of managing accounts/ key account customers
- Commercially astute and used to delivering financial and KPI targets
- Evidence a genuine passion for delivering customer satisfaction
- Experience of delivering customer retention and growth through structured account management methodology
- Ability to develop relationships with key customer contacts both over the phone and face to face
- Strong listening, influencing, negotiation and communication skills
What's on Offer
- Bonus Scheme
- Full Benefits Package
Contact
Justin Matandaware
Quote job ref
JN-012022-4585465
Phone number
+441179065514
Job summary
- Sector
- Sales
- Subsector
- Travel / Leisure / Hospitality
- Industry
- Business Services
- Location
- Newport
- Contract type
- Permanent
- Consultant name
- Justin Matandaware
- Consultant phone
- +441179065514
- Job reference
- JN-012022-4585465
