Account Manager - Logistics
Cutting edge logistics company
Account Manager role managing key relationships for the business
About Our Client
An innovative logistics business with a global presence and excellent career progression.
Understand the Customer's business and ensure that the service provided meets customer needs, now and in the future.
Build and maintain an expert level of knowledge of the current business processes within the Business Unit. Use this knowledge to identify process and efficiency improvements to the benefits of both the company and the customer.
Track the agreed metrics and drive action items based on results to ensure that contractual obligations are met.
Own the customer forecast, including volume, revenue and cost, on a monthly basis reporting details of any changes within forecast numbers.
Understand the customer P&L and ensure the financial performance is at the agreed quoted levels. If below expected levels, then have the ability to identify root causes and implement recovery actions.
Ensuring that the account remains profitable and guarding against customer "scope creep" over time.
Manage financial quote versus actual reviews.
Manage the Customer Satisfaction Metrics (CSMP scoring).
Provide support, knowledge and expertise with contract negotiations as required.
Lead the customer Quarterly Business Reviews and the internal monthly programme reviews and work closely with other departments where their input is required.
Be the key channel of communication for customers and act as escalation in the event of customer issues.
Build strong working relationships with other departments in order to provide the best service to the account and to run the account efficiently.
The Successful Applicant
The successful candidate will have the following profile:
- Excellent account management experience
- Supply chain experience
- Logistics experience (ideally)
What's on Offer
This role will pay up to £40,000 with an attractive bonus scheme.