Account Manager / Team Leader

This role will cover 2 key areas - Account Management (existing customer only) & and Leading a team of Sales Administrators.Account Management - 70 %

• Manage existing customers accounts including trade customers
• Encourage account growth including up-sell and cross sell opportunities
• Process customer orders in a timely manor
• Provide customer with product information and guidance
• Update customers on progress of their orders

Team Management -30%

• Provide leadership to a team of 3fte administrators
• Ensure SLA's are achieved based on individual customer accounts
• Create a culture of customer excellence
• Encourage the team to grow customer accounts where possible
• Provide regular training development and 1-2-1's