Save Job Back to Search Job Description Summary Similar JobsAn amazing opportunity to join a leading international IoT service provider.A chance to join a rapidly growing company.About Our ClientWe are a leading international IoT service provider specialising in sectors including Fire, Security, Telecare, Critical National Infrastructure, Retail and Water Utilities.* We are a rapidly growing, private equity-backed company with operations in multiple countries, including the UK, Ireland, the Nordics, Benelux, and Spain.* We have completed 6 acquisitions in 6 years, each one adding further expertise and scale to our market-leading propositions.* Today, we have over 2 million IoT connections across the world.* We now have over 250 employees within the Group - and this is growing all the time.* Our high performing team of experts is renowned for delivering leading solutions and services, backed up by world-class customer support across markets that demand nothing less than absolute certainty.* Our products and solutions have won over 20 awards across a range of industries.* Whether you're looking for a new start or looking for a move into a company where you can make a difference, CSL could be the platform you are looking for.Job DescriptionThis role will encompass a range of responsibilities including but not limited to:* Serve as the main point of contact in all matters related to customer concerns and needs* Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly* Build and strengthen customer relationships to achieve long-term partnerships* Maintain accurate customer records, keeping track of any contract updates and renewals* Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met* Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to customers* Handle inquiries and requests from customers and address their needs* Meet regularly with other team members to discuss progress and find new ways to improve business* Generate progress reports for customers and senior leaders within the organizationThe Successful Applicant* Flawless communication skills in both spoken and written English.* Computer literate with experience of Microsoft Word, Excel, and PowerPoint.* Confidence to work autonomously and liaise with a mix of individuals.* A keen eye for detail with excellent organisational skills.* A strong team player who can collaborate on truly diverse projects.* Adept at talking to people from different backgrounds, you should have experience managing a conversation over the phone and improving working relationships with customers.* Ability to manage multiple accounts, relationships, and projects simultaneously.* Personal drive and ambition with the desire to be at your best at all times.* Current UK driving licence. The role will be home based, but we will expect regular travel to our offices in Wigan and Watford and frequent visits to have in-person meetings with customers.What's on OfferCompetitive Salary: We offer a highly competitive salary package, commensurate with your experience and qualifications.ContactJamie TriggsQuote job refJN-072024-6473469Phone number+441727730116Job summaryJob functionSalesSubsectorTechnology SalesSectorTechnology & TelecomsLocationWiganContract typePermanentConsultant nameJamie TriggsConsultant phone+441727730116Job referenceJN-072024-6473469
