Application Support Analyst- London, Global FinTech

London Permanent £40,000 - £50,000
  • Market leading FinTech with a SaaS based platform for clients within Financial
  • Delivering excellence and working closely with developers, DevOps and Quants

About Our Client

Established FinTech with a SaaS based platform for their clients within the Banking, Investment, Wealth/Fund Management sectors within Financial Services to ensure they make the best decisions on their investments.

Job Description

Application Support Analyst, London will be responsible for:

  • Triaging incoming tickets, performing analysis, and resolving customer issues
    Maintain best-practice processes and procedures for operating and ever evolving platform at scale
  • Monitor systems using application systems such as SQL
  • Collaborate closely with Development and Infrastructure teams to attract new customers
  • Work with developers to design improvements to add value to the customers
  • Acting as a final escalation point for client issues within Client Services
  • Provide 2nd and 3rd line support to the company's global network
  • Shift pattern work required, 1x Early shift, 3x Mid shift, 1x Late shift each week

The Successful Applicant

Application Support Analyst, London will be:

  • 5-7+ years platform / support/ app support experience at a Financial services or Financial technology firm
  • Experience in 2nd and 3rd line application support role in a customer facing environment
  • Familiarity with financial markets, data, investment management and portfolio construction
  • Ability to analyse, transform and work with large data sets
  • Strong SQL experience, knowledge in Azure
  • Excellent interpersonal, communication and organisational skills, with both customers and colleagues
  • Spanish speaking would be desirable

What's on Offer

Application Support Analyst, London will be offered:

  • Salary: £40K- £50k
  • Holiday
  • Pension
  • Discretionary Bonus
  • Flexible working
  • Other benefits to be discussed upon successful interview
Contact
Rianna Drake
Quote job ref
JN-072021-2937896
Phone number
+44 207 645 1433

Job summary

Sector
Subsector
Location
Contract type
Consultant name
Rianna Drake
Consultant phone
+44 207 645 1433
Job reference
JN-072021-2937896