Application Support Analyst

City of London Permanent
  • Fantastic opportunity for an Application Support Analyst
  • Join a culture that fosters a culture of collaboration and learning

About Our Client

Provides data, research and analytics that help clients excel at managing their credit risk, offer deep insight into the debt investment market, and provide comprehensive intelligence about the macroeconomic environment. All available on our platform, designed and built using our credit, macro and industry expertise to help you make more informed decisions.

Job Description

  • Investigate clients' issues with the objective of providing high quality responses and root cause analysis
  • Prioritise and manage several open issues at one time
  • Research, diagnose, troubleshoot and identify solutions to resolve system issues
  • Responsible for collating data and functionality feedback from customers and Sales team to incorporate in future enhancement release cycles and assist with the prioritisation process
  • Act as an escalation point for any product related queries
  • Actively manage owned and escalated tickets
  • Respond in a timely manner to service issues and requests
  • Monthly and quarterly service reports
  • Flag knowledge gaps/tickets where best practices have not been followed
  • Weekly Management report regarding status of all high tickets

The Successful Applicant

Required Skills:

  • Exposure to a NoSQL DB other than Mongo
  • JIRA and Confluence
  • Excellent communication skills, both verbal and written
  • In-depth financial market data knowledge
  • Excellent Excel skills (knowledge of ftp and/or API would be an asset)
  • Strong time management and organisational skills in order to prioritise workload and demands
  • Quick learner with excellent attention to detail
  • Self-motivated, proactive and driven
  • Logical approach to problem solving and analytical thinking
  • Demonstrates urgency, energy and enthusiasm

Desired Skills:

  • Experience of credit data within a bank, vendor or other financial institution
  • Experience with product and/or content integration
  • Experience with Web based platforms, Excel Add-ins, Datafeeds and API
  • Experience with MongoDB

What's on Offer

  • 25 days holiday
  • Private healthcare
  • Contributory pension
Heta Patel
Quote job ref
Phone number
+44 207 269 2286

Job summary

IT Support
Financial Services
City of London
Contract type
Consultant name
Heta Patel
Consultant phone
+44 207 269 2286
Job reference