Assessment and Development Lead
Leading a newly created, high profile centre in Central Government
Fast growing commercial organisation
About Our Client
Recent reports have recognised that government is working hard to improve the way it manages its suppliers and contracted-out services, but conclude that there is still a long way to go.
The Commercial Assessment & Development Centre (ADC) was originally established in April 2015, as part of a broader programme of initiatives, designed to build commercial capability in central government. These initiatives included designing a People Standards framework for commercial professionals, creating a new pay and grading structure and a single employer model, developing a commercial college, a bespoke L&D programme, career paths, career coaches and a specialist commercial recruitment hub.
The ADC is set of interviews and simulated exercises, designed to evaluate an individual's commercial capability by reference to the Professional People Standards. It takes place over the course of one day and is assessed by a trained team of commercial professionals. The output is a detailed report and one-to-one feedback session. The aim of the ADC was to understand the baseline level of commercial capability that existed within central government - which could then enable a bespoke programme of L&D to be created, to target areas of development and build capability.
In addition to existing staff, it was quickly recognised that the scope of the ADC would need to cover all candidates applying for commercial roles within central government (recruited via the commercial recruitment hub). In these instances the ADC is used to inform selection panels and provide a more detailed assessment into the commercial capability of prospective new recruits.
Since April 2015, over 800 have attended a commercial ADC.
The success of both the ADC and the wider programme has resulted in an expanded remit for the commercial capability programme and there is now a requirement to extend the services of the ADC to cover G7s (both existing staff and prospective new recruits) in central government departments, staff and new recruits in Arms Length Bodies (ALBs) as well as non-commercial contract managers.
This increase in scope is expected to result in at least 3 times more candidates attending an ADC over the next 12 months.
Managing this level of demand to the quality required requires strong leadership and a well defined and expertly managed operations team. The ADC is essentially a stand-alone business unit with a projected turnover of over £2.5m. It requires a strong business operations manager to lead all aspects of the service to the very highest of standards.
- Operations Management
Ensuring that all aspects of the day-to-day operations are delivered to exceptionally high standards. This includes managing a seamless end-to-end logistics operation starting with initial briefings and candidate preparation, through to their experience on the actual day and ending with their final report and feedback conversations. You will be responsible for ensuring that each aspect of this candidate journey is delivered to the highest possible standards.
- ADC Team Leader
Responsible for providing leadership, challenge, guidance and support to the expanding ADC team (currently this consists of 4 FTE, but it due to expand to up to 7 over the next 12 months). This will include objective setting, coaching and mentoring, running team meetings and 121 performance reviews.
In addition you will be an active member of the Commercial Capability Programme's management team, attending work stream lead meetings and being an active contributor to wider programme issues.
- Continuous Improvement
Ensuring there is a working feedback loop seeking (and acting upon) continuous feedback from ADC participants, line managers and assessors alike with a view to continually improving the ADC.
- Candidate Briefings:
All candidates are offered the chance to have a one to one briefing before attending an ADC day. This role is responsible for delivering these sessions and also where required, providing departmental briefings workshops and 'ADC surgeries'
- Departmental engagement:
Working with senior stakeholders in departments to understand issues and concerns and then work with them to address those and deliver a quality end to end service to them.
Responsible for high level reporting and analysis; using data to help drive performance and to inform strategic decisions around the project.
The Successful Applicant
- Previous experience managing a significant operations business
- Proven success in team management
- Exceptional interpersonal skills with the ability to quickly build rapport with a range of stakeholders and participants
- Exceptional attention to detail and a natural desire to deliver a top quality customer experience.
- Strong organisational skills with proven Programme and Project Management delivery (scoping, planning and execution) in a range of areas
- Ability to deliver on time and to the highest quality even in ambiguous circumstances
- Previous experience of working in an Assessment & Development Centre.
- Successful deliverer of briefings, workshops or guidance sessions
- Experience in a range of Microsoft IT packages including word excel and powerpoint
- Experience of delivering presentations to senior (board) level
- Managing a quality service
- Delivering at pace
- Collaborating and partnering
- Leading and communicating
- Making effective decisions
What's on Offer
£57,982 - £70,700 plus package