Card Operations - Management Level - Fast Growing Bank

City of London Permanent £75,000 - £85,000 per year
  • Leading innovation for the card operations team
  • Working for a private bank who grew by over 15% in 2023

About Our Client

Our client is a private banking group with a head office in Switzerland. Our client is dedicated to wealth management, serving private and institutional clients by offering several lines of business such as portfolio management, family office services and bespoke banking solutions.

Our client places innovation at its core and embraces the challenges of the digital revolution and develops digital banking solutions which are entirely conceptualised in-house.

Job Description

  • Developing and launching new products, ensuring alignment with company goals.
  • Lead card operations, including customer on-boarding, payment processing, customer relations, fraud management, charge backs, collections, and account maintenance.
  • Oversee operational processes, develop and maintain standard operating procedures, and drive quality initiatives across the customer life-cycle.
  • Ensure configuration of new card programs across 3rd parties and the banks catalogue.
  • Serve as a central point of contact for Card Scheme (e.g., Visa) and external vendor representatives for implementation projects.
  • Provide testing support for card products and services.
  • Act as an implementation advisor, providing guidance for necessary activities internally and with 3rd party partners.
  • Define, create, maintain, and document standard and non-standard implementation processes.
  • Identify opportunities to streamline processes and enhance operational efficiency within the card operations department.
  • Oversee integration of new technologies and systems to improve card operations and contribute to the bank's digital transformation.
  • Contribute to annual business plans to achieve revenue and profitability targets.

The Successful Applicant

  • Proven experience in card operations within banking, fin-tech, payments or other financial services.
  • Proficiency in technology integration and digital transformation.
  • Strong team player with effective stakeholder management skills.
  • Excellent problem-solving abilities and attention to detail.
  • Strong communication and computer skills.
  • Able to travel monthly to Switzerland
  • Ability to work autonomously.

What's on Offer

  • Competitive salary between £75,000 to £85,000, plus a discretionary bonus.
  • Opportunity to work in a growing, global financial services firm located in London.
  • A supportive company culture that encourages professional growth and development.
  • Central London office location.
Rebecca Scuffam
Quote job ref
Phone number
+44 207 269 2171

Job summary

Job function
Banking & Financial Services
Operations / Middle Office - Banking / Securities
Financial Services
City of London
Contract type
Consultant name
Rebecca Scuffam
Consultant phone
+44 207 269 2171
Job reference