Chief Operating Officer

West Midlands Permanent £50,000 - £60,000
  • A Senior management position to support in an exciting phase of growth
  • Opportunity to help enable those under represented to obtain financial services

About Our Client

A registered charity whose mission is to provide access to credit and other financial services for those excluded from mainstream financial services and who would otherwise fall prey to predatory lenders.

The charity has a number of subsidiaries which help to deliver its mission; and support the wider Responsible Finance industry by providing business services to likeminded organisations; all of whom are ethically aligned with an interest in catering for those that are under served.

Job Description

The Chief Operating Officer, located in the West Midlands;

  • Is able to support the execution of strategic plans and forecasts to provide growth for the company;
  • Oversee daily operations all teams involved in regulated activity including Customer Service and Marketing;
  • Is an established leader who is able to manage and develop individuals and teams across multiple locations;
  • Has a proven track record of staff development and succession planning;
  • Is able to implement company-wide performance management framework;
  • Has operational management experience within regulated Financial services (retail and/or mortgage);
  • Experience of working with key internal stakeholders to support improvement and development of new and existing systems;
  • Broad knowledge and understanding of FCA regulation (CONC);
  • Able to analyse activity, performance and provide MI reports to a variety of audiences including senior management and board;
  • Apply data-driven decisions and actionable metrics, to ensure that daily operations are running optimally;
  • Can take an active role in relevant projects within the department to enhance the client delivery and increased efficiency of the company;
  • Support fund-raising strategies and engage with investors

The Successful Applicant

The succesful Chief Operaing Officer will have;

  • Retail banking experience;
  • Bachelor's Degree in relevant discipline or equivalent combination of formal education and relevant experience;
  • Minimum 5 years senior management experience;
  • High proficient in MS Office with particular focus on Excel;
  • Leadership skills which include resourcefulness, flexibility, creativity and integrity that will complement existing SMT;
  • Ability to work under pressure and meet deadlines with a solutions-driven approach to problem solving;
  • Ability to work under pressure and meet deadlines with a solutions-driven approach to problem solving;
  • Ability to work using own initiative and make decisions within company policies;
  • Strong time management and organisational skills.

What's on Offer

The Chief Operating Officer in the West Midlands dictates;

  • salary of up to £60K,
  • Company Pension Scheme
  • Group life & Critical illness cover
  • 33 days holiday
  • Mon -Fri working 35 hours per week
Adam McLaughlin
Quote job ref
Phone number
+44 121 230 9476

Job summary

Contract type
Consultant name
Adam McLaughlin
Consultant phone
+44 121 230 9476
Job reference