Client Services Director/Client Account Director

London Permanent £70,000 - £80,000
  • A highly capable, fast-growing team with diverse backgrounds
  • Fast-growing team with diverse backgrounds gained at leading organisations

About Our Client

My client supercharges some of the world's biggest and brightest brands and their agency teams, democratising data to accelerate digital transformation, compress time to act and fuel results.

A highly capable, fast-growing team with diverse backgrounds gained at leading organisations in the advertising, media and technology sectors. Their diversity provides for fresh thinking, new approaches and real energy to drive change and improve experiences.

Job Description

About the role:
* Establish and maintain the client relationship standard of excellence
* Manage senior client expectations, increase client satisfaction and platform engagement
* Identify and develop new opportunities within existing clients to maximise account growth
* Stay ahead of the curve on features and core competencies
* Manage tracking and reporting of user performance to uphold team accountability and promote quality of service
* Monitor and report on progress of client accounts and potential for growth, against financial forecasting and quarterly targets
* Manage contract renegotiation and extensions for existing clients with input from the CEO, VP of Sales and CPO.
* Support, monitor and manage staff development with the client services area

The Successful Applicant

Agile, collaborative & solution focused
* Enthusiastic about software solutions, always curious to learn and share new ideas
* Passionate about maintaining a healthy team culture that supports all team and contributes to a positive working environment
* Showing care and attention to detail managing budgets, timelines and deadlines, and as a gatekeeper around the high standard of work we deliver.
* Both diplomatic and persuasive in equal measure

What's on Offer

My client is a growing MarTech who value and support their staff. They have established a neurodiversity sensitive working environment to ensure as diverse as possible environment.

Neal Craig
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Phone number
+44 20 7269 2258

Job summary

Applications Support
Media & Agency
Contract type
Consultant name
Neal Craig
Consultant phone
+44 20 7269 2258
Job reference