Commercial & Operations Director

North West England Permanent
  • Growing Direct to Consumer business
  • Board position to drive significant growth plans

About Our Client

A national and proven direct to consumer business with excellent products and services that has ambitious growth plans.

Job Description

Reporting to the Managing Director, the Commercial & Operations Director is a Board level position with P&L responsibility to provide leadership for the operational efficiency, customer service, sales and revenue growth. You will also be working alongside the Board of Directors to help create, implement and manage growth and customer-focused strategies and create an enjoyable working culture that is high performing.

Core duties

  • Responsible for all field-based operations to deliver a national and highly effective direct-to-customer function.
  • Communicate strategic goals at an operational level so to achieve growth targets and service levels.
  • Oversee customer service and related issues to provide positive experiences and outcomes to help deliver customer retention targets and customer satisfaction.
  • Provide clear leadership for the team and work collaboratively with other board members
  • Direct and control all stock and equipment levels.
  • Develop and implement all necessary policies and procedures for a safe and healthy working environment.


The Successful Applicant

The Commercial & Operations Director will have multi-site experience within a retail, business services or direct-to-consumer business. You will a successful track record in operational management with excellent commercial acumen and awareness.

You will be a highly effective, inspirational and motivational leader that can create strategic plans and communicate them at all levels of a business. You will be a pro-active thinker, data driven in decision making with a high degree of personal integrity and personally accountability to deliver positive outcomes.

You will be a highly effective communicator and be able to confidently make quick operational and commercial decisions.

You will be highly organised, customer focused and have a passion for delivering a excellent customer experience and operational effectiveness.

What's on Offer

Competitive basic, bonus, car allowance, pension, healthcare. 2 -3 days at North West Head Office

Mark Lawson-Jones
Quote job ref
Phone number
07342 073 140

Job summary

Contract type
Consultant name
Mark Lawson-Jones
Consultant phone
07342 073 140
Job reference