Contact Centre Real-Time Lead

This is a standout opportunity for an experienced planner or real-time analyst to join a high-growth contact centre operation at the heart of the car finance industry. You'll be part of a small, collaborative planning team where you'll truly own your area - driving on-the-day performance, making live decisions, and influencing change that directly impacts customer experience and commercial success.

This isn't a role buried in spreadsheets - it's hands-on, fast-moving, and pivotal to the operation's success. You'll have the autonomy to shape how the business manages its day-to-day performance, working shoulder-to-shoulder with Sales and Operations leaders in a lively, high-energy environment.

You'll play a key role in bringing structure, insight, and influence to a 300-strong contact centre that's grown threefold in recent years and continues to dominate its space.

If you've ever wanted to move beyond traditional scheduling - to own the live environment, spot trends, and act decisively to keep service levels on track - this is the perfect platform.