Contract Compliance Manager

For the successful Compliance Contract Manager they will be required to:

Deliver high quality servicing contracts to our customers providing compliance and high safety standards on time and in budget

Manage contractor performance, productivity, and value for money in a complex working environment whilst achieving high standards

Manage the business relationship with appointed contractors

Drive improvements in service and customer excellence

Ensure Day to Day operations remain within all the Housing Associations health and safety policies

Determine works and progress works that require transfer to capital programmes or leaseholder consultation

Take responsibility for facilitating effective co-operation between relevant stakeholders/partners, share information willingly and appropriately, and collaborate with other departments to improve integration and efficiency

Build a strong customer focus within the team by engaging with, listening, and responding to its tenants in a timely manner

Provide support and guidance to internal teams, such as Customer Relationship and Leasehold Management teams, when operational situations occur

Work in partnership with Repairs and Development to deliver on compliance