CRM Operations Support - REMOTE ROLE!

London Permanent £22,847 - £26,341
  • CRM Operation Support- FULLY REMOTE ROLE
  • Part of a leading research institution with access to the latest technology

About Our Client



"UEA is a world leading research institution which is based on a campus that provides top quality academic, social and cultural facilities to over 17,000 students. UEA is one of six organisations that together forms the Norwich Research Park (NRP) Partnership; home to nearly 3,000 scientists working in several world ranked institutions and a world leading centre for environment, health and plant science research. At UEA we come together from different fields to learn, innovate, collaborate and help create a better future. "

Job Description

  • This role is a technical post and a will involve supporting the specialists in the business areas that use the platform and managing the data feeds into and out of the platform.
  • This post requires an individual who can consistently and reliably follow established procedures to perform technical tasks.
  • The role includes many aspects of support such as liaison with end users, suppliers and expert groups, training, monitoring of service performance, upgrades, patching, fault resolution and backup & security. Activity will primarily be on the Salesforce platform, but some time will be spent helping team members support other systems.
  • The post holder will perform a critical role in system operation and will be responsible for ensuring that process and system documentation is complete, accessible and up to date.
  • Experience of the Salesforce platform would be an advantage but necessary training will be provided.

The Successful Applicant



Essential

  • Demonstrable experience in a system support role
  • Demonstrable experience in a customer facing role
  • Demonstrable experience in a system administration role.
  • Demonstrable oral and written communications skills in English language.
  • Analytical and problem solving skills.
  • Ability to work independently and within a small team.
  • Commitment to the service ethos and user focused
  • Ability to work in a demanding environment and to tight deadlines



Desireable

  • Experience of programming languages such as C#
  • Database development and management experience, including writing simple queries
  • Knowledge of using scripting tools to automate jobs and manage data, e.g. PowerShell
  • Experience of using version control tools such as G IT
  • Experience of managing data feeds between systems
  • Experience of the Salesforce platform



What's on Offer

great benefits

Apply to find out more'To find out more about working at UEA please click here'

https://www.michaelpage.co.uk/clientprofile/university-east-anglia?ab

Contact
Aishah Chaudry
Quote job ref
JN-102021-4500219
Phone number
+44 207 269 2112

Job summary

Sector
Subsector
Industry
Location
Contract type
Consultant name
Aishah Chaudry
Consultant phone
+44 207 269 2112
Job reference
JN-102021-4500219