CRM Operations Support - REMOTE ROLE!

London Permanent £22,847 - £26,341
  • CRM Operation Support- FULLY REMOTE ROLE
  • Part of a leading research institution with access to the latest technology

About Our Client

"UEA is a world leading research institution which is based on a campus that provides top quality academic, social and cultural facilities to over 17,000 students. UEA is one of six organisations that together forms the Norwich Research Park (NRP) Partnership; home to nearly 3,000 scientists working in several world ranked institutions and a world leading centre for environment, health and plant science research. At UEA we come together from different fields to learn, innovate, collaborate and help create a better future. "

Job Description

  • This role is a technical post and a will involve supporting the specialists in the business areas that use the platform and managing the data feeds into and out of the platform.
  • This post requires an individual who can consistently and reliably follow established procedures to perform technical tasks.
  • The role includes many aspects of support such as liaison with end users, suppliers and expert groups, training, monitoring of service performance, upgrades, patching, fault resolution and backup & security. Activity will primarily be on the Salesforce platform, but some time will be spent helping team members support other systems.
  • The post holder will perform a critical role in system operation and will be responsible for ensuring that process and system documentation is complete, accessible and up to date.
  • Experience of the Salesforce platform would be an advantage but necessary training will be provided.

The Successful Applicant


  • Demonstrable experience in a system support role
  • Demonstrable experience in a customer facing role
  • Demonstrable experience in a system administration role.
  • Demonstrable oral and written communications skills in English language.
  • Analytical and problem solving skills.
  • Ability to work independently and within a small team.
  • Commitment to the service ethos and user focused
  • Ability to work in a demanding environment and to tight deadlines


  • Experience of programming languages such as C#
  • Database development and management experience, including writing simple queries
  • Knowledge of using scripting tools to automate jobs and manage data, e.g. PowerShell
  • Experience of using version control tools such as G IT
  • Experience of managing data feeds between systems
  • Experience of the Salesforce platform

What's on Offer

great benefits

Apply to find out more'To find out more about working at UEA please click here'

Aishah Chaudry
Quote job ref
Phone number
+44 207 269 2112

Job summary

Contract type
Consultant name
Aishah Chaudry
Consultant phone
+44 207 269 2112
Job reference