Customer Relationship Manager - Utilities Company

Derbyshire Permanent
  • Industry leader
  • Customer centric role, with lots variety and opportunity for development

About Our Client

Established for over 50 years our client is a leading name within the utilities sector, manufacturing plastic pipeline solutions for major gas and water companies.

Job Description

A customer centric Account Management position, key responsibilities will include but not be limited to:

  • Understand market size, market penetration, competitor product / service offerings and identify growth opportunities.
  • Responsible for identifying new / emerging / adjacency markets related to sector and creating plans to optimise the opportunity
  • Work to devise & implement a joined-up working practice across product, sales, customer services and marketing teams, whilst working with operations to define and create one unified sector strategy.
  • Manage, govern and deliver prioritised KPIs within the sector strategy, working as One Team.
  • Continually evaluate past framework / project bids to better inform category development requirements that ultimately wins more business
  • Monitor, review and present mitigation plans for competitor propositions and activity
  • Contribute to the production of robust plans demonstrating specific activities to bridge gaps to budget and forecast using market insight and data led recommendations

The Successful Applicant

  • Circa 2+ years Technical Account Management/Product/Category Management
  • Hands on experience of working with customers, marketing and product development
  • Passion and understanding of environmental and sustainable impacts
  • Financially astute and able to present and project manage business cases in the context of customer led objectives and agreed commercial returns
  • Ability to manipulate relatively complex data set
  • Excellent key stakeholder management skills
  • A creative thinker, with a proactive approach

What's on Offer

You will work within an excellent collaborative working environment for a leading utilities company helping to deliver Carbon Zero targets. It's the ideal opportunity to join a business where your idea's will be heard, taken into account and implemented. A well rounded role where you can take ownership of your business unit.

Nishan Dey
Quote job ref
Phone number
121 634 6927

Job summary

Marketing & Agency
Industrial & Utilities
Industrial / Manufacturing
Contract type
Consultant name
Nishan Dey
Consultant phone
121 634 6927
Job reference