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Customer Service Associate

London Permanent £27,000 - £30,000 per year View Job Description
The Customer Service Associate will handle customer inquiries, resolve issues efficiently, and ensure a seamless experience for clients within the FMCG industry. This permanent role offers a chance to contribute to a fast-paced and supportive environment in the Secretarial & Business Support department.
  • Exciting opportunity to grow your skills as a Customer Service Associate.
  • Competitive salary, located in Central London.

About Our Client

This organisation operates within the FMCG industry and is known for its focus on delivering high-quality products and services. As a small-sized company, it values efficiency and customer satisfaction, ensuring employees are an integral part of its success.

Job Description

  • Respond promptly to customer inquiries via email, phone, and chat.
  • Resolve customer complaints and escalate issues when necessary.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with internal teams to ensure timely resolution of customer concerns.
  • Provide detailed product and service information to customers.
  • Identify opportunities to improve customer satisfaction and processes.
  • Support administrative tasks related to customer service operations.
  • Assist with training new team members as needed.

The Successful Applicant

A successful Customer Service Associate should have:

  • Experience in a customer-facing role, preferably within the FMCG industry.
  • Strong communication and problem-solving skills.
  • A proactive and detail-oriented approach to work.
  • Proficiency in using customer relationship management (CRM) tools.
  • Ability to work effectively in a team-oriented environment.
  • Basic understanding of administrative and business support functions.

What's on Offer

  • Competitive salary of approximately £27,000 to £30,000 per annum.
  • Generous holiday allowance to support work-life balance.
  • Opportunities for professional growth within the FMCG industry.
  • A permanent position in a supportive and collaborative team environment.



If you are ready to bring your skills to a rewarding role as a Customer Service Associate, apply now to join this exciting opportunity in the FMCG sector.

Contact
Nina Kenehan
Quote job ref
JN-102025-6856380
Phone number
+442072692154

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Healthcare / Pharmaceutical
Location
London
Contract type
Permanent
Consultant name
Nina Kenehan
Consultant phone
+442072692154
Job reference
JN-102025-6856380