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Customer Service Coordinator

London Permanent £28,000 - £30,000 per year View Job Description
The Customer Service Coordinator will play a vital role in ensuring smooth communication between clients and the organisation, handling queries and resolving issues efficiently. This position in the beauty industry requires a proactive individual with strong organisational skills to deliver exceptional customer service.
  • Customer service coordinator in established beauty company
  • Central London location with a hybrid model

About Our Client

This small-sized company operates within the beauty industry, offering tailored solutions to meet client needs. Known for its focus on quality and customer satisfaction, the organisation values professionalism and efficiency in all its operations.

Job Description

As a customer service coordinator you will be expected to

  • Respond promptly to customer inquiries via phone, email, or other communication channels.
  • Maintain accurate records of customer interactions and transactions in the system.
  • Coordinate with internal teams to ensure timely resolution of client issues.
  • Provide detailed and accurate information regarding products or services offered.
  • Assist in the preparation of reports and customer service metrics.
  • Identify and escalate priority issues to the appropriate team or manager.
  • Support the implementation of customer feedback to enhance service quality.
  • Maintain a high standard of professionalism in all client interactions.

The Successful Applicant

A successful Customer Service Coordinator should have:

  • Previous experience in a customer service or administrative role within the beauty or retail industry.
  • Strong communication and problem-solving skills.
  • Proficiency in using customer relationship management (CRM) software or similar tools.
  • A keen eye for detail and the ability to multitask effectively.
  • A commitment to delivering high-quality service and achieving client satisfaction.
  • Basic IT literacy, including familiarity with Microsoft Office applications.

What's on Offer

  • A competitive salary range of £25,000 to £30,000 per annum, depending on experience.
  • Generous holiday entitlement to ensure a healthy work-life balance.
  • A permanent position offering job security and opportunities for growth.
  • A supportive and professional work environment within the beauty industry.



If you are enthusiastic about excelling as a Customer Service Coordinator, we encourage you to apply and take the next step in your career!

Contact
Gloria Otoo
Quote job ref
JN-092025-6843260
Phone number
+442072691734

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
FMCG (Fast Moving Consumer Goods)
Location
London
Contract type
Permanent
Consultant name
Gloria Otoo
Consultant phone
+442072691734
Job reference
JN-092025-6843260