Customer Service & Fleet Executive

The Key Responsibilities:

• Provide exceptional customer service, dealing professionally, empathetically, and efficiently with incoming UK orders, queries and complaints.
• Be the first point of contact for a discreet group of customers.
• Understand and support new business initiatives as the UK develops to win and retain new business
• Provide exceptional customer service in supporting key UK fleet contracts, dealing professionally, empathetically and efficiently with incoming telephone orders and queries.
• Communicate and co-ordinate with the customer, 3rd parties and internal departments (Sales, Operations, Customer Services, Engineering) in order to deliver fleet contracts successfully.
• Maintain core system and other systems to ensure records are in order and are kept up to date
• Accurate processing of orders in a timely manner, handling any special instructions as appropriate.
• Processing of customer returns.
• Support the field sales teams in providing quotes and documentation as required.
• Handling of customer pricing, stock and product technical or application queries.
• Proactively solve problems that may arise and carefully manage customer expectations throughout
• After contract roll-out, support sales by maintaining ongoing relationships with customers to enable future up-/cross-sell business