Customer Success Manager (MENA Clients)
London
Permanent
£55,000 - £65,000
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A senior CSM role with within a global b2b SaaS start up (financial services)
A role focused on both UK and Middle East market clients
About Our Client
An AI focused business with a next generation Intelligent Compliance Platform is transforming AML & Trade Compliance.
Job Description
- Gather and analyse customer requirements and conceptualise and articulate appropriate technical and non-technical solutions
- Help collect and analyse customer success metrics and data, including the all-important NPS
- Engage with customer contacts and collaborate with third parties and partners as required to deliver products and services
- Serve as primary contact for the on boarding of new customers, the training of platform end users, as well as post go-live support
- Gauge customer's levels of engagement and provide feedback to the other teams regarding product and service improvements
- Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
- Take on a leadership role as necessary to help grow its customer success team and capabilities
- Serve as a product expert on and lead/manage the delivery our services
The Successful Applicant
Essential: Either Arabic language skills or Middle Eastern client experience.
- Innovators with positive energy
- Positive change and disruption Learning every day
- Minimum of 5-6 years customer success experience at another cloud based/SaaS tech company
- Excellent communication skills with impeccable written English
- Willingness to learn and adopt new software quickly
- A self-starter able to work independently and within a team
- Comfortable with the rapid, unpredictable nature of a tech start-up
- Organised and thorough approach to delivering projects for customers
- Experienced at producing high quality presentations complete with data-driven insight and/or analytics
What's on Offer
- Join a new and exciting team within a growing start up
- Competitive salary
- Competitive bonus