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Customer Success Manager

Birmingham Permanent £45,000 - £55,000 per year View Job Description
The Customer Success Manager role offers an opportunity to oversee and manage customer renewals within the Utilities and Fintech SaaS sector. Based in Birmingham, this position requires a proactive individual with a keen eye for detail and a customer-focused approach.
  • Rare key account management and renewals role
  • A business that is making strides in a competitive marketplace

About Our Client

This opportunity is with a small-sized organisation in the Utilities and Fintech SaaS industry. The company is known for its innovative solutions and commitment to providing excellent customer service.

Job Description

  • Manage the end-to-end customer renewal process efficiently and effectively.
  • Build and maintain strong relationships with existing clients to ensure satisfaction and retention.
  • Prepare and present renewal proposals to clients, addressing any queries or concerns.
  • Collaborate with the sales and support teams to optimise customer experiences.
  • Identify opportunities for upselling or cross-selling additional products or services.
  • Maintain accurate records of all renewal activities in the company's CRM system.
  • Analyse customer feedback to improve service offerings and processes.
  • Stay updated on industry trends to provide informed advice to clients.

The Successful Applicant

A successful Customer Success Manager should have:

  • Proven experience in account management, preferably within the SaaS space with a special interest in Utilities, Financial or Services.
  • Strong interpersonal skills and the ability to build long-term client relationships.
  • Proficiency in using CRM systems and other relevant software tools.
  • Excellent communication and negotiation skills.
  • A results-driven mindset with a focus on customer satisfaction.
  • Knowledge of the Birmingham market is a plus.

What's on Offer

  • Competitive salary in the range of £45000 to £55000 per annum + Bonus - dependent on experience
  • Comprehensive pension scheme to support long-term financial planning.
  • Remote working options for increased flexibility and work-life balance.
  • Opportunity to work in a growing and innovative technology and telecoms company.
  • Supportive and collaborative company culture.



Contact
Nav Shoker
Quote job ref
JN-102025-6856557
Phone number
441216346994

Job summary

Job function
Sales
Subsector
Technology Sales
Sector
Technology & Telecoms
Location
Birmingham
Contract type
Permanent
Consultant name
Nav Shoker
Consultant phone
441216346994
Job reference
JN-102025-6856557