Customer Technology Services Manager

Hammersmith and Fulham Permanent £35,000 - £40,000
  • LAN/ WAN/ PC And Server Systems Experience Required - Hospitality Sector a bonus
  • Own multiple customer relationships ensuring satisfaction with technology

About Our Client

Multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. The largest hospitality company in Europe and one of the largest worldwide.

Job Description

The Customer Technology Services Manager, (Hammersmith and Fulham), will:

  • Work closely with the customer's partners, and internal teams (technical consulting, product engineering services, customer support) ensuring mutual objectives are met in support of client satisfactions.
  • Solve day to day customer requests that cannot be solved by helpdesk.
  • Continuously improve helpdesk's knowledge on hotel and partner IT issues that can be delegated as level 1 issues moving forward.
  • Recommend technology strategies, policies and procedures, identifying benefits and problems as well as anticipating requirements.
  • Monitor and improve services delivered by the company and suppliers, creating improvement plans where necessary.
  • Communicate consistently and clearly with customers throughout the customer lifecycle, escalating important issues where needed.
  • Be in charge of all technical aspects of opening hotels, managing third party suppliers involved.

The Successful Applicant

The Customer Technology Services Manager, (Hammersmith and Fulham), will have:

  • Strong LAN and WAN experience;
  • Excellent desktop and hardware knowledge, desktop and laptops, including SCCM/ Jamf
  • Excellent customer/ stakeholder management experience
  • Strong time management skill and calm under time restraints.
  • Good commercial acumen and awareness.
  • Previous helpdesk/ VIP Customer support experience, ideally experience solving third line issues
  • Prior experience in the hospitality industry is a plus
  • Project Management experience beneficial

What's on Offer

The Customer Technology Services Manager, (Hammersmith and Fulham), will receive:

  • Base salary up to £40,000
  • 15% Bonus
  • Discounted Hospitality Benefits (Travel, Hotel Stays etc)
  • Other standard benefits (Dental/ Vision/ Health)
Kieran Scully
Quote job ref
Phone number
+44 207 269 2168

Job summary

Contract type
Consultant name
Kieran Scully
Consultant phone
+44 207 269 2168
Job reference