Customer Test Engineer

Kent Permanent £35,000 - £45,000
  • Working on a transformation project
  • Working closely with the customers

About Our Client

My client is responsible for managing the Smart metering service on behalf of its users and contracts with, and manages, the data and communications service providers.

Job Description

Customer Test Engineer - Telecommunications

Key Accountabilities and Duties

  • Take ownership of all activities that support Testing Participants to become a User and support them with onboarding, guidance and ongoing testing in the UIT environment.
  • Responsible for supporting Test Participants through their testing of platform. Understanding their priorities, resolving issues/challenges, and liaising with other external and internal Stakeholders in support of actions required.
  • Assure and review Test Artefacts, Test Evidence, Test Completion reports provided by Testing Participants and support them through the various Test services (Such as SMKI & Repository Entry Process Testing, User Entry Process Testing and Device and System User Testing).
  • Work with the Service Providers to ensure that Testing Participants can test the interaction of their meters and back office systems against the systems and support Test Participants in their remote test labs (RTL) and Lab.
  • Driving the resolution of issues that arise during BAU testing in UIT.
  • Support Continuous Improvement Activities, bringing new initiatives into the team.
  • Ensure Testing Services is compliant against Governance and User Test Approach Documents when supporting Test Participants.
  • Supporting Testing Services Delivery Team in implementing new services and support of new releases.
  • Act as primary contact for the assigned Industry Test Participants during their testing: scheduling test support activities; reviewing test artefacts; provide testing guidance on requirements, reporting progress; resolving queries, and supporting the timely resolution of test issues.
  • Liaising with Service providers in support of testing activities performed by Testing Participants (Environmental set up, onboarding, configurations, Entry and Exit criteria, Data provisions).
  • Act as primary contact for driving testing progress and issue resolution for assigned Test Participants undertaking testing in Lab or their own Remote Test Lab.
  • Delivery of analytical information and reports to ensure regulatory obligation (to support KPI's) is being met and in support of any decisions made for new services or releases to be deployed in UIT. Collate and produce information on the progress and test issues encountered by Test Participants (on a regular and ad hoc basis).
    • Conduct meetings with Test Participants
      • Explain test responsibilities and obligations; and
      • Address any associated questions.
      • Conduct Entry and Exit gate meetings to ensure Test Participants satisfy the requirements to become a User.
    • Create new Customer Journeys and review existing ones. Identify Customer pain points and suggest ways to improve Customer experience.

The Successful Applicant

Customer Test Engineer - Telecommunications Skills and Experiences Essential

  • Customer management - Strong stakeholder management and hands on in driving and resolving issues related to customers
  • Demonstrates a clear understanding of test artefacts, test execution, test reporting and test issue resolution
    Have awareness of Quality Assurance methodology.
  • Strong communications skills - written & verbal - with an ability to explain complex technical requirements.
  • Approachable, with strong interpersonal skills, and a desire to deliver a good customer service - experienced and capable in addressing business through telephone conference calls.
  • Ability to manage several Customer requests at once and to prioritise requests for support.
  • A skilled user of MS Office (Word, Excel, PowerPoint and Outlook)
  • Knowledge of the GB smart metering solution and user landscape would be advantageous
  • Experience of working with and supporting a diverse and demanding group of internal and external customers.
  • Recognising the varied nature and loading of the work, the individual should be comfortable working within a challenging, dynamic and technology driven environment.
  • Ability to identify and propose process improvements and find alternative solutions to issues faced by the testing team.
  • Knowledge and experience in UAT testing and testing tools.

What's on Offer

Customer Test Engineer - Telecommunications Benefits

  • Bonus
  • 37.5 hours a week
  • Career progression
  • Training
  • Remote working



Contact
Funmi Dominic
Quote job ref
JN-032022-5373679
Phone number
+44 207 269 6232

Job summary

Sector
Technology
Subsector
Quality Assurance
Industry
Technology & Telecoms
Location
Kent
Contract type
Permanent
Consultant name
Funmi Dominic
Consultant phone
+44 207 269 6232
Job reference
JN-032022-5373679