Save Job Back to Search Job Description Summary Similar JobsWork for a global leader in innovative consumer productsBuild hands-on experience in digital and eCommerce operationsAbout Our ClientECommerce Customer Service Executive, Maidenhead: The hiring company is a well-established organisation in the retail industry, recognised for its dedication to providing quality products and services. Operating as a medium-sized company, they are committed to ensuring a seamless customer experience and fostering a professional environment.Job DescriptionECommerce Customer Service Executive, Maidenhead:Respond promptly to customer queries via phone, email, and other communication channels.Provide accurate information about products, services, and policies.Resolve customer complaints effectively, ensuring satisfaction and retention.Update and maintain customer records in the database with attention to detail.Collaborate with internal departments to address customer needs efficiently.Identify opportunities to improve the customer service process and suggest enhancements.Assist with order processing, tracking, and follow-up as needed.Adhere to company guidelines and comply with retail industry standards.The Successful ApplicantECommerce Customer Service Executive, Maidenhead: A successful B2C Customer Services Agent should have:Previous experience in a customer service or similar role, preferably within the retail industry.Strong communication skills, both written and verbal.Proficiency in using customer relationship management (CRM) tools or related systems.A problem-solving mindset with a focus on customer satisfaction.The ability to manage time effectively and handle multiple tasks efficiently.A professional and courteous manner when dealing with customers and colleagues.Using SAP and Excel andWhat's on OfferA competitive salary ranging from £24,000 - £26,000 per annum.A permanent position with opportunities for growth and development.A supportive and professional work environment in Maidenhead.The chance to work with a respected company in the retail industry.If you are enthusiastic about contributing to a high-quality customer service team, apply today to take the next step in your careerContactMark NorrishQuote job refJN-082025-6816003Phone number+44 118 955 9046Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorFMCG (Fast Moving Consumer Goods)LocationMaidenheadContract typePermanentConsultant nameMark NorrishConsultant phone+44 118 955 9046Job referenceJN-082025-6816003
