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French Speaking Customer Service Representative

London Permanent £30,000 - £35,000 per year View Job Description
You, the Customer Service Representative will play a crucial role in managing customer interactions, providing efficient solutions, and ensuring a seamless experience. This position in the industrial/manufacturing sector requires a proactive individual with excellent communication skills.
  • French Speaking Customer Service Representative
  • New London office for a global automotive oil business

About Our Client

This is an opportunity for you to join a small-sized organisation as a French Speaking Customer Service Representative operating in the industrial/manufacturing sector. The company prides itself on delivering high-quality products and services while maintaining a strong focus on customer satisfaction and operational efficiency.

Job Description

  • Respond promptly to customer inquiries via phone, email, and other communication channels.
  • Process customer orders accurately and ensure timely delivery coordination.
  • Maintain detailed records of customer interactions and transactions in the system.
  • Collaborate with internal departments to resolve customer issues effectively.
  • Provide product information and guidance to customers as needed.
  • Monitor customer feedback and escalate concerns to the appropriate teams.
  • Support the team in achieving customer satisfaction and retention goals.
  • Contribute to the continuous improvement of customer service processes.

The Successful Applicant

A successful French Speaking Customer Service Representative should have:

  • A background in customer service, preferably within the industrial or manufacturing sectors.
  • Strong problem-solving skills and attention to detail.
  • Proficiency in using customer relationship management (CRM) tools and software.
  • Excellent verbal and written communication skills.
  • The ability to work well in a fast-paced environment and handle multiple tasks efficiently.
  • A commitment to providing exceptional customer experiences.
  • Fluency in French.

What's on Offer

You will be rewarded with a competitive salary ranging from GBP 30000 to GBP 35000.

Contact
Nina Kenehan
Quote job ref
JN-102025-6850825
Phone number
+442072692154

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
FMCG (Fast Moving Consumer Goods)
Location
London
Contract type
Permanent
Consultant name
Nina Kenehan
Consultant phone
+442072692154
Job reference
JN-102025-6850825