Head of Client Services - FX Financial Services

City of London Permanent
  • Newly created permanent vacancy to support team and business growth
  • Client services FX expert with team management experience based in London

About Our Client

Fast paced, growing FX business working as Head of Client Services - FX Financial Services

Job Description

Reporting to the head of operations, the Head of Client Services - FX Financial Services, will be responsible for:

  • Develop and lead a high-performing team to deliver an exceptional client experience supporting to business growth

  • Ensure the delivery of operational processes to high standards of accuracy and quality

  • Implement and improve on processes to ensure a leading service is provided to clients

  • Be responsible for driving and leading large scale and complex Client On boarding within SLAs

  • Hold and lead Client Service Reviews

  • Lead and deliver on key projects that may impact clients. (i.e., new platform integrations, regulation changes)

  • Ensure our clients payments are processed with minimal delays and impact driven from internal factors

  • Perform Root Cause Analysis on issues and delays to prevent future re- occurrence

  • Engage with internal stakeholders to ensure the teams are aligned in the delivery and resolution of client queries and on boarding

  • Drive the delivery of key KPIs for team performance

  • Present and go through key MI in Senior Management meetings

  • Be able to make informed decisions in a busy environment

The Successful Applicant

The successful The Head of Client Services - FX Financial Services, will have:

  • Financial Services industry working knowledge (preferably payments/banking/fund administration)

  • Experience in leading, managing, developing and growing large teams

  • 2+ years' experience as a Senior Client Services operator

What's on Offer

Attractive base salary and generous bonus and benefits scheme. 8-6pm working hours based in the City of London

Justine Paech
Quote job ref
Phone number
+44 207 645 1458

Job summary

Contract type
Consultant name
Justine Paech
Consultant phone
+44 207 645 1458
Job reference