Head of End-User Technology

London Permanent
  • Do you want to work for a sustainable, ethical investment manager?
  • Have you got proven success stories within end-user management?

About Our Client

A leader within sustainable investment management within the Financial Services sector.

Job Description

  • Meeting solutions including end-user computing. Solving voice and data, connectivity, networking and physical infrastructure problems. Providing support on open source packages and providing virtual and cloud services
  • Support the IT Service desk, service management and infrastructure from an outsourced solution ensuring the internal operation is running smoothly.
  • Incident and problem management
  • Service request management
  • Storage and backup management services
  • Patching and deploying systems including applications.
  • Developing relationships with suppliers ensuring all services and products are aligned to industry best practice and meeting regulatory requirements.
  • Act as a trusted advisor and SME whilst building internal relationships with internal stakeholders to understand business needs.
  • Provide technology expertise to programmes and projects
  • Build stakeholder relationships across the company and run a cost-effective delivery of IT Services.
  • contract negotiation and adhere to / improve OLA's and SLA's
  • Other duties as required

The Successful Applicant

  • 7 years plus experience in IT Service Delivery / End User Management positions
  • ability to deliver high quality IT services in complex and dynamic environments
  • Strong understanding of digital Workspace solutions
  • Significant experience of working with 3rd party suppliers and delivering IT Services with offshore/onshore provision
  • Understanding of information security and how to design solutions with security in mind.
  • Advise on future technology changes to present opportunities for the organisation
  • Troubleshooting experience

What's on Offer

  • Salary: highly competitive and depending upon experience
  • Bonus
  • Pension scheme
  • Private equity / share options
  • Holiday
  • Other benefits to be discussed subject to successful interview.
Kirsty Tutton
Quote job ref
Phone number
+44 207 645 1430

Job summary

Contract type
Consultant name
Kirsty Tutton
Consultant phone
+44 207 645 1430
Job reference