- Are you looking for a new permanent opportunity?
- I am looking for a number of home based Claims Handlers to join my client.
About Our Client
My client is one of the largest general insurers in the UK.
The Home Based - Customer Claims Specialist role will include;
Quality and Customer Focus
· All customers are calling us for help and therefore you will be required to handle all incoming and outgoing telephone calls in a helpful, friendly, polite and professional way.
· To proactively manage each claim ensuring that the customer receives the most appropriate service in a timely and cost effective manner.
· To monitor all aspects of the claim to ensure that all services are provided at the agreed time and that the customer is kept fully appraised of the progress.
· Handle first notification of loss (FNOL) calls empathetically, enter all relevant claims information accurately and agree the next course of action, whether we are requesting further information or are able to fast track the customers claim.
· Handle all regulated complaints within the FCA complaint guidelines
· Escalate high profile cases or contentious issues to the right Manager as soon as possible. For serious issues, contact your Manager even if it is out of hours so that they can make sure other people are aware and provide further advice or recommendations if required.
The Successful Applicant
The Home Based - Customer Claims Specialist will possess;
A genuine desire to provide a high level of customer service.
The ability to effectively manage multiple cases.
High attention to detail, and quality focus
Ability to prioritise multiple tasks and work under strict timescales/under pressure
Excellent telephone manner
Good geographical knowledge
What's on Offer
Salary of £19,500 + bonus