Home Based - Customer Claims Specialist

Bristol Permanent £19,500 - £21,000
  • Are you looking for a new permanent opportunity?
  • I am looking for a number of home based Claims Handlers to join my client.

About Our Client

My client is one of the largest general insurers in the UK.

Job Description

The Home Based - Customer Claims Specialist role will include;

Quality and Customer Focus

· All customers are calling us for help and therefore you will be required to handle all incoming and outgoing telephone calls in a helpful, friendly, polite and professional way.

· To proactively manage each claim ensuring that the customer receives the most appropriate service in a timely and cost effective manner.

· To monitor all aspects of the claim to ensure that all services are provided at the agreed time and that the customer is kept fully appraised of the progress.

· Handle first notification of loss (FNOL) calls empathetically, enter all relevant claims information accurately and agree the next course of action, whether we are requesting further information or are able to fast track the customers claim.

Complaint Handling

· Handle all regulated complaints within the FCA complaint guidelines

· Escalate high profile cases or contentious issues to the right Manager as soon as possible. For serious issues, contact your Manager even if it is out of hours so that they can make sure other people are aware and provide further advice or recommendations if required.

The Successful Applicant

The Home Based - Customer Claims Specialist will possess;

A genuine desire to provide a high level of customer service.

The ability to effectively manage multiple cases.

High attention to detail, and quality focus

Ability to prioritise multiple tasks and work under strict timescales/under pressure

Excellent telephone manner

PC Literate

Good geographical knowledge

What's on Offer

Salary of £19,500 + bonus

Amy Corke
Quote job ref
Phone number
+44 114 270 3753

Job summary

Contract type
Consultant name
Amy Corke
Consultant phone
+44 114 270 3753
Job reference