Homeowner Services Officer

City of London Permanent £32,000 - £35,000
  • Exciting opportunity with a leading Housing Group
  • Permanent contract offering a competitive starting salary and bonus

About Our Client

A reputable investment backed Housing Group based in the heart of London.

Job Description

The key responsibilities:

  • Be the first point of contact and provide a customer-focused service to homeowners and leaseholders, ensuring all issues are resolved in a timely manner.
  • Administer contractual obligations including leases and rents.
  • Managing estates by diagnosing and managing repairs, liaising with contractors and managing their dairies.
  • Ensuring all properties and neighbourhoods are clean and well maintained by liaising with managing agents and contractors.
  • Following up with residents, making sure contractors work is to a high standard and reporting feedback to the contract manager.
  • Manage a repairs budget and appoint contractors work within the financial budgets.
  • Collect rent and service charges and seeking the appropriate action to recover debt and service charges.
  • Efficiently and accurately process stair-casing, remortgage and lease extension applications ensuring RICS registered valuations are reflective of the current market value and premiums are accurately calculated.
  • Ensure compliance with contractual terms relating to leaseholders and shared owners, ensuring both quality and value for money in all aspects of service delivery.

The Successful Applicant

The successful candidate:

  • Experience working within a Leasehold or Home ownership team.
  • Property and estate management, including repairs and maintenance.
  • Excellent Home ownership and leasehold knowledge, including leases, service charges, stair-casing, and Right to Buy.
  • A pro-active self starter with a natural customer focus.

What's on Offer

The successful candidate will be welcomed into the busy Operations department of a reputable Housing Group. This is a permanent contract offering a competitive starting salary of £32,000 - £35,000, plus a yearly bonus and an excellent benefits package.

Contact
Alana Davies
Quote job ref
JN-032021-2372716
Phone number
+44 207 269 6225

Job summary

Sector
Industry
Location
Contract type
Consultant name
Alana Davies
Consultant phone
+44 207 269 6225
Job reference
JN-032021-2372716